Customer Privacy Policy – NMC (UK) Ltd

We are NMC (UK) Ltd, a company incorporated in England and Wales and registered under company number 01985924. Our data protection registration number is Z679863X. This privacy policy tells you what to expect us to do with your personal information.

1. Our contact details

Post:    Tafarnaubach Industrial Estate
Tredegar
South Wales
NP22 3AA, United Kingdom

Tel.:     01495 713254
Email:  info@noel-marquet.co.uk

2. What information we collect, use and why

We collect or use the following information for the operation of customer accounts; you must have an account to place an order on our site:

  • Name and contact details (profession (includes individual), email address, telephone number, address, any company name)
  • Purchase history
  • Marketing preferences
  • Information used for security purposes

We collect or use the following information to provide products, including delivery:

  • Name and contact details (email address, telephone number, address)
  • Details of products, samples or catalogue ordered
  • Payment details where applicable
  • Account information

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details (profession (includes individual), email address, telephone number, address, any company name)
  • Marketing preferences
  • Website user information (including user journeys and cookie tracking)
  • Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information
  • Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Any other personal information relevant to the query, complaint or claim.

3. Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the Information Commission's website:

If you make a request, we must respond to you without undue delay and normally within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy policy.

Our lawful bases for collecting or using personal information to provide products and operate your account are:

  • Contract – if you are a consumer, we will collect or use your information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests – whether you are a consumer or a business, we will collect or use your information because it benefits you, our company or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • To provide customer accounts to customers
    • To provide products to business customers
    • For internal administration, risk management and compliance, including internal and external audits
    • To make dealing with us easier and more efficient, as you do not have to provide the same information twice

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful basis for collecting or using personal information for service updates is:

  • Legitimate interests – we will collect and use your information because it benefits you, our company or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • To inform you of progress with your orders of products, samples or catalogues
    • To provide other service updates, for example any issues with our site or customer service

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for marketing purposes are:

  • Consent – if you either opted into receiving marketing from us after we gave you all the relevant information, agreed to us using content you generated and posted on social media or consented to our use of advertising cookies. All of your data protection rights may apply, except the right to object. To be clear, you have the right to withdraw your consent at any time.
  • Legitimate interests – we will collect and use your information because it benefits you, our company or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • To better understand our customers and others taking an interest in our products and site so we can provide more relevant information
    • To market our products

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful basis for collecting or using personal information for legal requirements is:

  • Legal obligation – we must collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Contract – where you are a consumer, we must collect or use your personal information so we can enter into or carry out a contract with you. All your data protection rights may apply except the right to object.
  • Legitimate interests – we will collect or using your information because it benefits you, our company or someone else, without causing an undue risk of harm to anyone. All your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • To use personal information as evidence in any queries, complaints or claims
    • To establish, exercise or defend our rights, in any dispute
    • To govern, map, measure and manage risks.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

4. Where we get personal information from

We will collect your information:

  • Directly from you, if you buy a product from us or if you complete a form on our site, sign up for our newsletter, provide us with feedback or otherwise contact us
  • From publicly available sources, including our social media pages
  • From your business colleagues, if they share your information with us**

** If you share your business colleagues' information with us, you must provide them with a link to this privacy policy so that they are aware of our duties and their rights, and how to exercise their rights. **

5. How long we keep information

We will only keep your personal information for as long we need it to fulfil the purposes we collected it for, as described in paragraph 2 of this policy.

To decide how long to keep your information for we consider the following:

  • the purpose for which we collect and use the personal information, for example, to provide the product or service you requested
  • whether we have defined a specific retention period, and whether we have extended that period; we might extend a retention period if, for example, you give us permission to, in the event of a complaint or claim or if a court, regulator or other competent authority requires us to do so
  • whether we are subject to a legal, contractual or comparable obligation to keep your personal information, and
  • the period in law for which we have potential legal responsibility to you or to another organisation.

Once we no longer need your information and no longer have a legal reason to keep it, we will delete it or, if this is not possible, anonymise it in our systems.

We will however keep and use your personal information for the length of time necessary to meet our legal obligations, to settle a dispute or perform a contract.

6. Who we share information with

We will share your personal information with:

  • any member of the NMC Group, which means our parent company, NMC International SA in Luxembourg, and its subsidiaries, if they are involved in providing you with our products
  • another NMC Group company, NMC SA, that hosts our website in Belgium, sends out our marketing emails and conducts our online advertising
  • suppliers that provide services to support our business; this includes carriers (we use Parcelforce, DX Express and DX Freight, but note that we only ship to the UK), payment processing (we use NatWest Merchant Services, and allow payment by card and PayPal) and any other relevant services
  • tax authorities or other competent authorities, when required or permitted by law to do so.

7. Sharing information outside the UK

Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place where required.

For further information or to obtain a copy of any appropriate safeguards for the transfers below, please contact us using the contact information provided above.

Organisation name

NMC SA

Category of recipient

NMC Group company

Country the personal information is sent to

Belgium

How the transfer complies with UK data protection law

The UK has assessed the EU's laws as providing sufficient protection for individuals' personal information and their rights and freedoms.

 

If a NMC Group company in the EU transfers personal information to a subcontractor outside of the EU, it will enter into an agreement with that subcontractor based on a model approved by the European Commission and by which that subcontractor guarantees the same level of protection as that guaranteed by our NMC Group company for data stored within the EU.

8. Cookies

We use Google Fonts and Adobe Fonts for the design of our site.

We use Google Tag Manager on our site. This allows us to add tracking codes for tools like Google Analytics (to measure traffic to the site) and Google Ads (to show online ads of our products) without needing to modify the site's code. It allows us to track user actions on the site and collect data efficiently for website analytics and marketing purposes.

Unless a cookie or similar technology is strictly necessary for us to provide the site to you, we will only use cookies and similar technologies with your permission. Please select your preferences in the consent management platform (cookie banner) on our site.

9. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details at the top of this privacy policy. We will acknowledge your complaint within 30 days of receipt, take appropriate steps to respond to the complaint (making enquiries about the subject matter of the complaint where appropriate, and updating you on progress) and inform you of the outcome.

If you remain unhappy with how we’ve used your information after raising a complaint with us, you can also complain to the Information Commission, using the contact details below:

Website: https://www.ico.org.uk/make-a-complaint

Helpline number: 0303 123 1113

Address:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF